Projects in Focus

Digital Railway Business Change

Project Transpennine Route Upgrade (Digital Railway)
Client Network Rail
M3C service Client representative for the Business Change workstream
Completion date 31st Mar ‘19 (scoping), 31st Jul ‘19 (assessment), remaining two phases ongoing.

Project outline

Adopting and implementing a Business Change Strategy was identified from lessons learnt across Europe as a critical enabler to the safe and successful deployment of a European Train Control System (ETCS) and a Traffic Management (TM) system. Therefore, Mercury3 were instructed to lead this workstream and deliver alongside Arcadis on the project’s behalf.

A collaborative structured approach

Effective collaboration was key – with all stakeholders, not just with our delivery partner and colleagues – on a complex transformation project which doesn’t just cross business functions, but the whole industry.

These works required a structured approach in applying the national Change Manual to this specific project, to ensure consistency across deployments. Additionally, the team acted as a conduit between the Client project team, wider TRU programme, stakeholders and other interested parties within the industry, which was a significant interfacing role.

The scoping and assessment phases saw the team deploy a variety of methods including workshops, cross-industry groups, focus interviews and remote ways of working to ensure full engagement from all relevant parties. They were also able to schedule their works accordingly to support key project and business case milestones.

Project outcome(s)

Both the scoping and assessment phases were complete to schedule and below £ forecast.

Outputs and learning collated throughout has been shared via cross-industry groups for future deployments.

Mercury3 is delighted to continue developing and implementing the Business Change Strategy in the remaining phases and is looking forward to the continued collaboration with Network Rail and Arcadis.

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